About the Client
ChainStore Group operates 120 retail stores across the Midwest, serving 2M+ customers annually with a focus on home goods and electronics.
The Challenge
Their legacy POS was slow, crashed during peak hours, and lacked integration with their e-commerce channel. Staff training on the old system took 3 weeks per new hire.
The Solution
We designed and built a modern, touch-first POS interface with real-time inventory sync, customer loyalty integration, and an intuitive UI that cut training time to 2 days.
Key Features
Touch-First Interface
Intuitive tablet-based POS designed for speed
50% faster checkout times
Omnichannel Inventory
Real-time stock levels across online and all 120 stores
Zero overselling incidents
Customer Profiles
Purchase history and preferences at the register
Personalized upselling increased AOV by 18%
Offline Mode
Full POS functionality without internet connection
Zero downtime during outages
The Results
50% faster checkout. 18% increase in average order value. Staff training reduced from 3 weeks to 2 days.
50%
Faster checkout
18%
Higher AOV
120
Stores deployed
2 days
Staff training time
Our Process
Discovery
3 weeksIn-store observation, cashier interviews, competitor analysis
Design
4 weeksUX research, touch-first prototyping, A/B testing with staff
Development
7 weeksPOS core, inventory sync, offline mode, integrations
Rollout
2 weeksPilot in 5 stores, full deployment, staff training
"Our checkout lines move twice as fast and our staff actually enjoy using the system. The ROI was immediate."
Karen Mitchell
VP Operations, ChainStore Group
What the Client Loved
- Cashiers learned the system in hours, not weeks
- The offline mode was a lifesaver during an internet outage
- Customer insights at the register drove real upsells
Challenges We Overcame
- Syncing inventory across 120 stores in real-time — event-driven architecture with Redis
- Supporting legacy receipt printers — built a universal print adapter
Technology Stack
Frontend
Backend
Database
Infrastructure
